Zenith Mortgage Solutions INC

Everything You Need to Know Before Partnering with Us

Find answers to the most common questions about our loan processing services, pricing, turnaround times, loan programs, and dedicated team model. If you don't see your question here, we're always happy to help.

Frequently Asked Questions

We've answered the questions brokers ask most often before partnering with us. Click any question below to learn more about our pricing, process, supported loan products, turnaround times, and dedicated team approach.

Do you have additional fees?

Yes. Some specialty loan products or custom processing requirements may involve additional fees. However, our ZAP Partner Rewards Program helps offset those costs for qualifying broker partners. Unlike traditional processors, we invest significant time upfront reviewing loan setups, documentation, and file quality before registration, ensuring a smoother process from the very beginning.

What is your pricing?

Our professional loan processing services start at $995. Final pricing depends on loan complexity, specialty products, and processing requirements. We’ll always review pricing with you before work begins.

What is your turnaround time?

Once a complete file package is received, initial setup and lender registration are typically completed within 24–48 hours. Turnaround times may vary depending on loan complexity and lender requirements.

What loan products do you process?

Our team has extensive experience processing Conventional, FHA, VA, Jumbo, and Non-QM loans, including Bank Statement, P&L, WVOE, Asset Depletion, and No Ratio programs.

Which Loan Origination Systems (LOS) do you support?

We work with Arive and LendingPad through dedicated Third-Party Processing (TPP) accounts and also have experience using Calyx Point.

What makes your company different?

We provide a dedicated processing team that operates as an extension of your brokerage—not a shared processing pool. Every partnership is built around proactive communication, structured workflows, and consistent operational support to help brokers close loans with greater confidence.

Will I have a dedicated Loan Specialist?

Yes. Every partnership is supported by a dedicated Loan Specialist who serves as your primary point of contact. This ensures consistent communication, greater accountability, and a smoother processing experience from submission through closing.

How will I receive updates on my files?

We provide proactive communication throughout the loan process, keeping you informed of milestones, outstanding conditions, and next steps. Our goal is to give you complete visibility into your pipeline without having to chase updates.

Can you support growing brokerages?

Absolutely. Whether you’re closing a few loans each month or managing a growing pipeline, our dedicated team model is designed to scale with your business while maintaining consistent service and operational quality.

How do I get started?

Getting started is simple. Schedule a consultation with our team, and we’ll learn about your workflow, discuss your processing needs, review pricing, and recommend the best solution for your brokerage.

Still Have Questions? Let's Talk About Your Brokerage

Whether you're exploring pricing, learning more about the ZAP Partner Rewards Program, or looking for a dedicated loan processing partner, our team is ready to help. Schedule a consultation to discuss your goals and discover how we can support your business.